We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Landlord forum for landlords with more than 1000 homes

We are pleased to invite housing professionals from landlords with more than 1000 homes to join us for an insightful and interactive online experience. This is your chance to hear the latest updates from the Ombudsman’s team, share ideas, and learn about the work of the Ombudsman and how we make decisions.  

Event Details 

  • Date: Thursday 22 May 2025 
  • Time: 2:00 PM – 4:00 PM 

Why attend? 

During the landlord forums you will: 

  • hear the latest updates directly from the Ombudsman team, keeping you at the forefront of housing regulations and practices 
  • discuss pressing issues such as repairs, damp and mould, and contribute your ideas and experiences 
  • network with other housing professionals, broadening your connections and sharing best practices 

Date: 22 May 2025

Time: 14:00-16:00

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