Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

FULLY BOOKED: Complaint Handling Code monthly drop in – January

Are you a landlord or other housing professional with a question about the Complaint Handling Code? Bring your questions along to our monthly drop in session to get your questions answered.

This session is now fully booked, please see future dates below.

Please note this forum is for questions on elements of the Complaint Handling Code and we will not be taking questions on other topics.

Can’t attend this session? We will be hosting more sessions soon. Please continue to check the website for more details.

Date: 25 January 2024

Time: 14:30-16:00

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