Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

CANCELLED: Complaint Handling Code monthly drop in – February

This Complaint Handling Code monthly drop in session has been cancelled.

We would like to encourage all landlords to join us for one of the below statutory Code webinars which you can join by landlord type.

Statutory Code webinars by landlord type

You can book onto a session for your landlord type via the new Learning Hub.

Places are unlimited and each session will be recorded for those who are unable to attend.

Book onto the webinar for your landlord type:

Date: 22 February 2024

Time: 14:30-16:00

Categories: