Southern Housing Group Limited (202328032)
The complaint is about the landlord's response to the resident's: Reports of antisocial behaviour (ASB) and noise: Complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Network Homes (Former Network Homes) (202308840)
The complaint is about the landlord’s response to the resident’s reports of disrepair including damp and mould.
Clarion Housing Association Limited (202216654)
The complaint is about: The time taken for the landlord to change the name on the resident’s account and issue keyfobs. The landlord's handling of repairs to the communal back door, roof, and communal light. The landlord’s handling of the complaint and level of compensation.
Clarion Housing Association Limited (202218447)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Cobalt Housing Limited (202228902)
The complaint is about the landlord’s response to the resident’s: Request to be reimbursed for damage following replacement of a radiator; Reports about the behaviour of operatives; Complaint.
Haringey London Borough Council (202232783)
This complaint is about the landlord’s handling of a leak in the resident’s property.
Islington Council (202227599)
The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.
London & Quadrant Housing Trust (L&Q) (202311071)
The complaint is about the landlord’s response to the resident’s concerns about her transfer to a new property.
London Borough of Hackney (202312141)
The complaint is about the landlord's handling of a leak into her home. This includes the landlord’s offer of compensation.
Milton Keynes City Council (202307884)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. Staff conduct.