Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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South Tyneside Council (202207333)

The complaint is about the landlord’s; handling of the resident’s reports of antisocial behaviour (ASB). response to the resident’s reports about the conduct of its staff. complaint handling.

Southern Housing (202123352)

The complaint is about the landlord’s handling of: The resident’s request for repairs to the property. The associated delays.

Southwark Council (202005263)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2015 and 2020. The landlord’s handling of the resident’s reports of ASB from 2021. The landlord’s handling of the resident’s complaint.  

Southwark Council (202214181)

The complaint is about the landlord’s handling of the resident’s: Rehousing application. Reports of anti social behaviour (ASB). Formal complaint.

Stonewater Limited (202213498)

The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of damage to the resident’s flooring. The resident’s concerns about staff conduct. The resident’s associated complaint.

Stonewater Limited (202216988)

The complaint is about the landlord’s disposal of the resident’s possessions. The Ombudsman has also considered the landlord’s complaint handling.

Warrington Housing Association Limited (202115582)

The complaint is about the landlord’s handling of: planned maintenance (replacement of kitchen, bathroom, central heating system and re-wiring). repairs to the central heating system. the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s: complaint handling.   record keeping.

Blackpool Council (202122535)

This complaint is about the landlord’s: Decision to seek possession of the resident’s home. Handling of a Right to Buy application. Decision to continue to charge rent while seeking possession of the property .