Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s complaint including their request for compensation for items damaged by mould.
The complaint is about the landlord’s: record keeping and communication regarding tree works in the communal area; handling of concerns about the resident’s behaviour and its subsequent apology, and; complaint handling.
The complaint is about: The landlord’s handling of:
The complaint is about the landlord’s response to the resident’s reports about the parking scheme it introduced.
The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her parking permit. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property.
The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint.
The complaint is about the landlord’s handling of rent arrears accrued at a previous address.
The complaint is about the landlord’s: Handling of the resident’s bathroom replacement. Record keeping.
The complaint is about: The time taken for the landlord to amend the resident’s service charge. The landlord’s complaint handling.