Places for People Group Limited (202211133)
The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southwark Council (202115107)
The complaint concerns: How the landlord responded to the resident’s reports of a burst pipe in the building’s pump room. The associated formal complaint into the issue.
Hyde Housing Association Limited (202209517)
The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping.
Peak District Rural Housing Association Limited (202208459)
The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.
Sanctuary Housing Association (202215016)
The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint.
Clarion Housing Association Limited (202125147)
The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling.
Guinness Housing Association Limited (202222155)
The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window and car.
ForHousing Limited (202214578)
The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , and her request for compensation. The landlord’s complaint handling.
London Borough of Hackney (202206746)
The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow of waste in June 2020. The landlord’s handling of external repairs to a hole outside the property. The landlord’s handling of the associated complaint.
Platform Housing Group Limited (202125368)
This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than replace it.