Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Westminster City Council (202214558)

The complaint concerns the landlord’s response to the resident’s request for compensation due to an issue with mice.

Brighton and Hove City Council (202122936)

The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman has also considered the landlord’s complaint handling.

Charnwood Borough Council (202109899)

The complaint is about the landlord’s: response to the residents reports of anti-social behaviour (ASB) and its subsequent offer of compensation. complaints handling.

Clarion Housing Association Limited (202112113)

The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.

Guinness Care and Support Limited (202124932)

The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident.

Hammersmith and Fulham Council (202102777)

This complaint is about the landlord’s handling of: Repairs to the resident’s windows, the insulation of the loft and kitchen repairs. The associated complaint.

Incommunities Limited (202106979)

The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property.

Leeds City Council (202112509)

The complaint is about: The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling of the associated complaint.

North West Leicestershire District Council (202210568)

The complaint is about the landlord’s response to the resident’s: Reports about a warning letter it sent her. Reports about how it handled her data.

Notting Hill Genesis (NHG) (202201501)

This complaint is regarding the landlord’s handling of: reports of others parking in the resident’s designated disabled parking bay, and; the related complaint handling.