We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202529161 Decision type Investigation Landlord South Kesteven District Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 March 2026 Background The resident has lived in a bungalow since March 2021. […]
Decision Case ID 202331437 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 March 2026 Background The resident lived in a flat with a communal entrance. […]
Decision Case ID 202513919 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lives in a 2-bedroom house with her medically […]
Decision Case ID 202413627 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 March 2026 Background The resident lived in a 2‑bedroom first‑floor flat with her […]
Decision Case ID 202425946 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 20 March 2026 Background The resident is a shared owner occupier. She purchased her property […]
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with […]
Decision Case ID 202308494 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 March 2026 Background The resident complained about the landlord’s handling of damp and […]
Decision Case ID 202508483 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background As part of planned works to the resident’s kitchen, the […]
Decision Case ID 202304992 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident queried her service charges, after receiving a letter […]
Decision Case ID 202501544 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident, who has vulnerabilities, lives in a ground floor […]