Town and Country Housing (202204373)
The complaint is about the landlord’s response to the resident’s complaint concerning structural issues with his property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Wandle Housing Association Limited (202100169)
The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.
Wandle Housing Association Limited (202205585)
The complaint is about the landlord’s handling of the resident’s request that it: Redecorate his bathroom following water leaks. Compensate him for costs he incurred as a result of these leaks.
Abri Group Limited (202216490)
The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the landlord’s response to the resident’s complaint about this.
Aspire Housing Limited (202205312)
The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to her. Handling of, and communication regarding, subsequent repairs in the property.
London Borough of Brent (202121420)
The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak that flooded her property.
Southwark Council (202113518)
The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s response to the resident’s concerns about the disconnection of a satellite dish. The handling of the resident’s complaints and the timeliness of responses.
Clarion Housing Association Limited (202124288)
This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns about the boundary line. Response to the resident’s concerns that he had been discriminated against.
High Peak Borough Council (202205626)
The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of the associated complaint. The landlord’s introduction of a contact arrangement for the resident.
Orbit Group Limited (202217852)
The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property.