One Manchester Limited (202208031)
The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and harassment; Rehousing application; Request for its officers to resign.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sandwell Metropolitan Borough Council (202204051)
The resident complains about: The landlord’s response to reports of a pest infestation (sewer flies). The landlord’s handling of the resident’s request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202219562)
This complaint is about the landlord’s: response to the resident’s concerns about its handling of major works; complaint handling.
Thurrock Council (202128098)
The complaint is about the landlord’s handling of: The resident’s reports of structural issues at the property. The associated complaint.
Wandsworth Council (202200519)
The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on how to move home during the pandemic. The landlord’s complaints handling.
Islington Council (202122382)
The complaint is about the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and mould at the property. Complaint handling.
Kingston upon Thames Council (202209197)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs required to the front door. The landlord’s complaint handling. The landlord’s record keeping.
LiveWest Homes Limited (202219939)
The complaint is about the landlord’s handling of the resident’s reports of bird faeces at the entrance of the building.
Midland Heart Limited (202214454)
The complaint is about the landlord’s: Decision to end the resident’s licence. Handling of the resident’s previous compensation payment. Handling of the resident’s report of having been assaulted by the landlord’s staff. Handling of the resident’s report of antisocial behaviour. Record keeping.
Midland Heart Limited (202216507)
The complaint is about the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation to the resident. Complaint handling.