Metropolitan Thames Valley Housing (MTV) (202233224)
The complaint is about the landlord’s: Handling of reports of damp and mould in the property. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southwark Council (202216183)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).
Orbit Group Limited (202210269)
The complaint is about the landlord’s response to the resident’s reports about repair issues in her property.
Gateshead Metropolitan Borough Council (202201953)
The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in the kitchen. damp. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Homes Plus Limited (202312600)
The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202312135)
The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession of the property. The payment of £500 to the resident as agreed by a court undertaking. The landlord's handling of the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the resident's reports of ASB in the block. The landlord's handling of the complaint and the level of compensation offered.
Moat Homes Limited (202332876)
The complaint is about the landlord's response to the resident's: Reports of water ingress and associated damp and mould; Complaint. This report has also assessed the landlord’s record keeping.
Southern Housing (202224917)
The complaint is about the landlord’s handling of the resident’s reports of several repairs. This investigation also considers the landlord’s complaint handling and record keeping.
Southern Housing (202313307)
The complaint is about the landlord’s handling of the resident’s application for a management move and its handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered the landlord’s complaint handling.
Your Housing Group Limited (202304306)
The complaint is about the landlord’s handling of repairs to the resident’s toilet.