Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The condition of the property when it was let, including health and safety issues raised by the resident. The landlord’s handling of the resident's concerns about discrimination in relation to her race and culture.
The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint.
This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and criminal damage to the property. The landlord’s handling of subsequent repairs to the property’s windows. The landlord’s notice of tenancy action against the residents. the conduct of the landlord’s previous local representative. parking problems around the property; The landlord’s response to the residents’ concerns about noise nuisance from a neighbour’s parrot; The landlord’s incorrect information in respect of the residents’ rent payment, along with its related communication and record keeping; The landlord’s response to the residents’ concerns about neighbours deliberately blocking drains serving the property; The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
The complaint is about the landlord’s handling of the resident’s reports of sewage leaks, and her request for compensation.
The complaint is about the landlord’s handling of the resident’s request for rehousing.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The cleanliness of the resident’s new property when let and the support offered by the landlord regarding this.
The complaint is about the landlord’s handling of: Various repairs to the resident’s property including repairs to the bathroom, kitchen, bedroom and balcony following a leak. The associated formal complaint.
The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the start of her tenancy, and the length of time that it took her to move into the property. The landlord’s complaint handling and record keeping.
This complaint is about the landlord’s handling of: the resident’s report that her kitchen window would not open; the resident’s report of a radiator fault.