Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Paragon Asra Housing Limited (202012224)

The complaint is about the landlord’s handling of repairs to fix low hot water pressure at the resident’s property.

Thirteen Housing Group Limited (202121575)

The complaint is about: The landlord’s decision to pay its compensation into the resident’s rent account for his reports of damage to his belongings that he attributed to its cleaners . The landlord’s complaint handling and record keeping.

Tuntum Housing Association Limited (202108569)

This complaint is about the landlord’s response to the resident’s concern about: the conduct of its staff; the offer of compensation.

Wandle Housing Association Limited (202002380)

The complaint is about the landlord’s: Handling of flooring repairs to the property. Response to the resident’s request for a new kitchen and bathroom. Complaint handling.

Believe Housing Limited (202109733)

The complaint is about: The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required repairs. The landlord’s handling of the associated complaint.

Castle Point Borough Council (202017467)

The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme of planned works, including repainting her property; its call handler’s behaviour.