Norwich City Council (202319029)
The complaint is about the landlord's: Response to requests for repairs to the kitchen window. Response to reports of issues with the intercom system. Complaint handling.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Southern Housing Group Limited (202346818)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202301357)
The complaint is about the landlord’s: Response to damp and mould. Response to repair issues including the condition of the property at the beginning of the tenancy. Response to the resident’s concerns about the landlord’s staff and its contractors including discrimination and contact restrictions. Complaint handling.
Walterton and Elgin Community Homes Limited (202220044)
The complaint is about the landlord’s response to the resident’s reports of damp and mould and request for windows to be replaced. This Service has also considered the landlord’s handling of the complaint.
Great Places Housing Association (202233150)
This complaint is about: The landlord’s handling of external repairs. The associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202301452)
The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct.
Sovereign Network Homes (202300111)
The complaint is about: The landlord’s handling of damp and mould in November 2022. The landlord’s handling of damp and mould in September 2023. The landlord’s complaint handling has also been investigated.
Sovereign Network Homes (Former Network Homes) (202314764)
The complaint is about the landlord’s handling of a leak. This Service has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202233594)
The complaint is about the landlord’s response to the resident’s: Reports of drafts coming in from the windows. Request for the windows to be replaced earlier than planned. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202220110)
The complaint is about: The landlord’s management of damp and mould reports and the associated repairs. The landlord’s handling of the resident’s complaint.