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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Camden Council (202230620)

The complaint is about the landlord’s handling of: Issues with subsidence at the property. Reports of damp and mould in the property. The associated complaint.

Camden Council (202339205)

The complaint is about: the landlord’s handling of the resident’s reports that she was without heating. the landlord’s handling of the associated complaint.

East Devon District Council (202234448)

The complaint is about the landlord’s handling of the resident’s reports about: Her dispute with her neighbour. The conduct of the landlord’s staff and her request to deal with a female officer.

Folkestone & Hythe District Council (202336218)

The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at the start of the tenancy. Reports of damp and mould. Associated formal complaint.