Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.
The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint.
The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of compensation/redress offered for this.
The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of damp and repairs required to fencing and windows at the property. The landlord’s handling of the resident’s concerns about the condition of a vacant, neighbouring property. The landlord’s decision to replace a communal lock at the property, including its response to his request for reimbursement for cutting an additional set of keys. The landlord’s response to the resident’s request for reimbursement of his service charge since June 2018. The landlord’s complaints handling.
The complaint is about: The action taken by the landlord in response to reports of Anti-Social Behaviour (ASB), including the proposed installation of a gate and CCTV. The landlord’s handling of reports of noise, smoke, and odours from neighbouring commercial premises. The landlord’s handling and enforcement of waste management on the estate. The landlord’s communication and complaints handling.
The complaint is about the landlord's response to the resident's reports of repairs to the communal guttering.
The resident’s complaint is about the landlord’s handling of her reports of noise nuisance from neighbouring properties.
The complaint concerns the landlord’s handling of repairs to the windows and patio doors in the resident’s property.
The complaint is about the landlord’s response to the resident’s reports of a roof leak.