We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202508483 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background As part of planned works to the resident’s kitchen, the […]
Decision Case ID 202304992 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident queried her service charges, after receiving a letter […]
Decision Case ID 202501544 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident, who has vulnerabilities, lives in a ground floor […]
Decision Case ID 202343421 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident has been a tenant […]
Decision Case ID 202405059 Decision type Investigation Landlord Hilldale Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a supported living block of flats […]
Decision Case ID 202503595 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in a semi-detached house. He said damp and […]
Decision Case ID 202330947 Decision type Jurisdiction Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident complained that the landlord had […]
Decision Case ID 202532040 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident raised concerns about anti-social […]
Decision Case ID 202326022 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 March 2026 Background The resident lives in […]
Decision Case ID 202443604 Decision type Investigation Landlord London Borough of Brent Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 19 March 2026 Background The resident lives in a three‑storey […]