Peabody Trust (202320016)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp and mould in the property. Associated formal complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Places for People Group Limited (202205025)
The complaint is about the landlord’s handling of: Reports of outstanding repairs. A concern raised about staff conduct. The related complaint.
Places for People Group Limited (202300170)
The resident’s complaint is about how the landlord has handled its offer of independent mediation. The Ombudsman has also considered the landlord’s complaint handling.
Platform Housing Group Limited (202337199)
This complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman also considered the landlord’s complaint handling.
Sanctuary Housing Association (202314757)
The complaint is about: The landlord's decision that the resident cannot store her electric wheelchair (the wheelchair) in the communal corridor due to fire safety concerns. The associated complaint.
Southern Housing (202317874)
The complaint is about the landlord’s handling of: The resident’s reports of carbon monoxide in the property. The associated complaint.
Southern Housing Group Limited (202323310)
The complaint is about the landlord's handling of reports of damp and mould.
Tamworth Borough Council (202303925)
The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice of the additional work needed to his property or the impact of the work. The resident’s report that the contractor damaged his property and possessions.
The Riverside Group Limited (202337969)
REPORT COMPLAINT 202337969 The Riverside Group Limited 29 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Transform Housing & Support (202223978)
The complaint is about the landlord’s handling of works to the property, following a road traffic incident, including: the resident’s decant from the property. internal and external repairs. the resident’s complaints about the conduct of the landlord’s operatives. the resident’s requests for further information. the landlord’s handling of the associated complaint.