We are updating our systems this weekend. You will be unable to submit an online complaint form from Friday 3 April until Monday 6 April.

Normal services will resume on Tuesday 7 April.

Thank you for your patience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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The Riverside Group Limited (202206996)

The complaint is about the landlord’s response to the resident’s concerns about the administration of the service charge. The Ombudsman has also considered the landlord’s associated complaint handling.

Tower Hamlets Homes (202107775)

The complaint is about the landlord’s handling of: Communal repairs including concerns about health and safety. Window overhaul survey. The Ombudsman has also investigated the landlord’s complaint handling.

Home Group Limited (202204375)

This complaint is about the managing agent’s response to: Damage caused by a pigeon infestation. Reports of inconsiderate use of the communal car park. Reports of insufficient cleaning of the communal bin area. Requests for a refund of service charges. This Service has also decided to investigate the managing agent’s complaint handling as part of this report.