London & Quadrant Housing Trust (L&Q) (202330174)
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202333852)
The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A pest issue. The Ombudsman has also investigated the landlord’s handling of the complaint and the level of compensation offered.
London Borough of Barnet (202203457)
The complaint is about the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine.
London Borough of Ealing (202310521)
The complaint is about the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity wall insulation. Complaint handling.
London Borough of Ealing (202315949)
The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application.
London Borough of Hackney (202229487)
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB), specifically noise nuisance, threats and intimidation from a neighbour. The resident’s reports of repairs to the communal area. The associated complaint.
London Borough of Hounslow (202312656)
The complaint is about: The delay in processing the resident’s housing application. The landlord’s response to the resident’s reports of a mite infestation in her property. The Ombudsman has also considered the landlords complaint handling.
Metropolitan Thames Valley Housing (MTV) (202233438)
The complaint is about: The landlord’s management of roof repairs including its communication with the resident. The landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202308356)
The complaint is about the landlord’s handling of: Repairs to the communal lift. The associated complaint.
MHS Homes Ltd (202311782)
The complaint is about the landlord’s: Decision to charge the resident a higher rent at the property than at her previous accommodation. Handling of the resident’s reports of repairs required when she moved into the property.