Sovereign Network Homes (202208966)
The complaint is about the landlord’s handling of the resident’s request to be allocated a disabled parking space.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Swan Housing Association Limited (202207036)
The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202117523)
The complaint is about: The landlord’s handling and communication in relation to fire safety works and the provision of EWS1. The landlord’s handling of the resident’s concerns about building security. The landlord’s response to the resident’s queries about subletting. The landlord's response to the resident’s concerns about an increase in electricity charges. The landlord’s handling of the maintenance of communal areas.
Tower Hamlets Homes (202217568)
The complaint relates to: The landlord’s handling of a leak from a neighbouring property and the resulting damp and mould. The landlord’s handling of the complaint including the request for compensation.
Tower Hamlets Homes (202224458)
The complaint the landlord’s response to the resident’s reports of a leak from a water tank.
Clarion Housing Association Limited (202122932)
The complaint is about the landlord’s handling of damp reports and repair requests. The landlord’s handling of the related complaint.
Curo Places Limited (202212813)
The complaint is about the resident’s report of the landlord removing and disposing of his personal belongings. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202221764)
The complaint is about: The level of compensation offered by the landlord for the time taken to repair the windows in the property. The landlord’s complaint handling.
Manchester City Council (202213862)
The complaint is about: The landlord’s handling of works to replace the resident’s chimney and fireplace. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202110059)
The complaint is about: The landlord’s delivery of communal services including window cleaning and grounds maintenance services charged for through service charges. The landlord’s handling of the resident’s queries concerning her service charges. The landlord’s handling of the resident’s queries concerning the level of her service charges. Complaint handling and the resident’s request for compensation.