Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s request for CCTV footage, following damage to his vehicle, and his subsequent request for compensation. Complaint handling.
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint.
The complaint is about the landlord’s response to the resident’s reports of damage to a garden wall.
The complaint is about: The landlord’s response to the resident’s request about a driveway adaptation. The handling of the complaint at stage two.
The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour.
The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property and the landlord’s communication in relation to this. The reasonableness of the charges for heating and hot water.
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the exterior cladding on the property. Response to the resident’s concerns about fallen cladding at the property. Complaint handling.
The complaint is about the landlord’s handling of repairs to the communal fire panel.
The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint.