Places for People Group Limited (202118128)
The complaint is about the landlord’s handling of a number of repairs at the resident’s home.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202120574)
The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident moved in. Communication in relation to the consent given for the resident’s dog to live in the property. Administration of the rent and service charge account. Response to the repairs reported to the flooring and the roof insulation in the property. Handling of the associated complaint.
Wakefield And District Housing Limited (202124480)
The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint.
A2Dominion Housing Group Limited (202124090)
The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property.
Clarion Housing Association Limited (202124743)
The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and communication with the resident has also been considered.
Clarion Housing Association Limited (202203423)
The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint.
Clarion Housing Association Limited (202204038)
The complaint is about the: The reasonableness of the service charge for the 2018/19 financial year. Information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.
GreenSquareAccord Limited (202124182)
The complaint is about the landlord’s communication about the leaseholder’s buildings insurance policy terms and the claim process. The leaseholder is also dissatisfied with the landlord’s handling of the complaint.
Guinness Housing Association Limited (202207316)
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in her shower and her request for it to install a wet room. The associated complaint.
Home Group Limited (202008075)
The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.