Gateshead Metropolitan Borough Council (202217072)
The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Great Yarmouth Borough Council (202006889)
REPORT COMPLAINT 202006889 Great Yarmouth Borough Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Guinness Housing Association Limited (202205434)
The complaint was about the landlord’s response to: The resident’s reports of damp and mould. The resident’s reports of antisocial behaviour (ASB). The resident’s reports of fly tipping. The resident’s concerns about the communal grounds maintenance and communal cleaning. The resident’s request to move. The Ombudsman will also consider the landlord’s complaint handling.
Hammersmith and Fulham Council (202104647)
The complaint is about the landlord’s handling of: repairs at the property. the associated formal complaint.
Hammersmith and Fulham Council (202200510)
The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through his bath and toilet.
Haringey London Borough Council (202215853)
The complaint is about the landlord’s handling of: Repairs to the flooring following a central heating upgrade. The stairlift replacement. This Service has also considered the landlord’s: Complaint handling. Record keeping. The resident has also complained that the landlord has not offered compensation for negligence and damages.
Haringey London Borough Council (202222055)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. Disposal of waste. Harassment and threatening behaviour. This Service has also considered the landlord’s handling of the resident’s associated complaint.
Heylo Housing Registered Provider Limited (202214575)
The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership.
Kirklees Council (202220406)
The complaint concerns: How the landlord responded to reports of leaks from the resident’s shower. The landlord’s decision to decline the resident’s request to install a bath. The landlord’s handling of the associated formal complaint into this matter.
Leeds City Council (202224994)
The complaint is about the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments.