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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Genesis (NHG) (201906471)

The complaint is about the landlord’s handling of: Repairs to the resident’s front door and back door following reports of water ingress, and adaptations needed. The resident’s reports of pests in her property. The resident’s reports of issues with her boiler. The resident’s concerns about trees near her property. The resident’s concerns about staff conduct, her request for her housing officer to be changed and communications with her. The resident’s request to be transferred to another property or for a downsize. The associated complaints.

Notting Hill Genesis (NHG) (202108397)

The complaint is about: The landlord’s handling of the resident’s defective heating system. The landlord’s handling of allegations made about the resident by a repair operative. The landlord’s complaints handling.

One Vision Housing Limited (202210514)

This complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour; the landlord’s decision to restrict contact from the resident.

Mansfield District Council (202123925)

The complaint is about how the landlord handled the resident’s reports about her neighbour parking his motorbike in a communal area. The Ombudsman has also assessed the landlord’s complaint handling.

South Kesteven District Council (202111697)

The resident complains about the landlord’s handling of his reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.