Southern Housing (202230390)
This investigation is about the landlord’s handling of repairs in the resident’s home.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Network Homes (202308206)
The landlord’s handling of reports of safety concerns with fire doors in the property.
Together Housing Association Limited (202327540)
The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Handling of the request for the heating system to be replaced. Handling of the associated complaint including the level of compensation offered.
Torus62 Limited (202214715)
The complaint is about the landlord’s handling of the resident’s report of a theft from his property.
Tower Hamlets Homes (202223024)
The complaint is about: The landlord’s response to the resident’s reports of no heating or hot water.
Unity Housing Association Limited (202308746)
The resident’s complaint is about the landlord’s decision not to install solar panels at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Westminster City Council (202217291)
The complaint is about the landlord’s handling of: A bathroom leak resolved in January 2022. A request to replace the bathroom floor.
Camden Council (202323962)
The complaint is about the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the property below hers. Request for a new shower head. Reports of a blocked sink. The Ombudsman has also considered the landlord’s record keeping.
Cyron Housing Co-operative Limited (202218048)
The complaint is about the landlord’s handling of the resident’s: Reports concerning the cleaning of a communal area. Associated formal complaint.
Dacorum Borough Council (202314190)
The complaint is about the landlord's handling of works to upgrade the resident’s kitchen and bathroom. This Service has also considered the landlord’s complaint handling and record keeping.