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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Dacorum Borough Council (202336291)

The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also considered the landlord’s record keeping.

ForHousing Limited (202316878)

This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support from the landlord’s staff.

Gateshead Metropolitan Borough Council (202223999)

The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould in the property. Repairs required in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.

Havebury Homes (202307558)

The complaint is about: The landlord's handling of the resident's reports about damp and mould. The landlord's handling of the repair to the resident's shower. The landlord's response to the resident's reports about the conduct of a member of its staff. The landlord's complaint handling and the amount of compensation it has offered.

Islington Council (202310041)

The complaint is about the landlord’s handling of the resident’s concerns about the accessibility of an exit barrier to his estate. The landlord’s complaint handling has also been investigated.

Lambeth Council (202232225)

The complaint is about the landlord’s handling of the pre-action protocol and specifically not having given the resident notice of eviction.

LiveWest Homes Limited (202307061)

The complaint is about the landlord’s handling of persistent leaks into the resident’s flat from the roof and upper balcony area. This Service has also investigated the landlord’s handling of the resident’s complaints.

London & Quadrant Housing Trust (L&Q) (202115193)

  REPORT COMPLAINT 202115193 London & Quadrant Housing Trust (L&Q) 23 August 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]