London Borough of Hackney (202309724)
The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Newham (202215506)
The resident’s complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB) from his neighbours; Handling of the associated complaint.
London Borough of Newham (202222349)
The complaint is about the landlord’s handing of: The resident’s requests for documents. The associated complaint.
Norwich City Council (202232323)
REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
Notting Hill Genesis (NHG) (202211220)
The resident’s complaint is about the landlord's response to a leak, and her request for compensation for the damage this caused to her belongings.
One Housing Group Limited (202231151)
The complaint is about the resident’s reports of: A request for a refund for stolen parcels. The level of security provided by the landlord’s concierge office. The landlord’s communication regarding its concierge office closures.
Onward Homes Limited (202327821)
The complaint is about the landlord’s response to the resident about: Reports of damp and mould. A request for rehousing.
Orbit Group Limited (202226086)
The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.
Orbit Housing Association Limited (202222668)
The complaint is about the landlord’s response to: The resident’s reports of leaks and mould in the property’s bathroom. The associated formal complaint.
Paragon Asra Housing Limited (202302943)
The complaint is about: The landlord’s handling of repairs to an expansion vessel causing no heating and hot water. The landlord's handling of the resident’s reports of damage to carpets, flooring and belongings. The landlord’s handling of the resident’s complaint.