Yorkshire Housing Limited (202337453)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Report that a fire door was being left open. Associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Aster Group Limited (202300109)
The complaint is about the landlord’s administration of the resident’s service charge for the maintenance and repair of adaptations.
Arcon Housing Association Limited (202302989)
The complaint is about: The landlord’s handling of kitchen and boiler upgrade works, including the ventilation fan. The landlord’s response to the resident’s concerns about staff conduct. The landlord’s response to the resident’s concerns about asbestos within the property.
Dacorum Borough Council (202329054)
The complaint is about the landlord’s handling of: Damp and mould. Repairs to leaking guttering. Repairs to lifting window rims. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Islington Council (202310224)
The complaint is about the landlord’s: response to the resident’s reports about repair issues in the property; complaints handling.
London & Quadrant Housing Trust (L&Q) (202217811)
The complaint is about the landlord’s handling of: Repairs to the dishwasher, washing machine and underfloor heating repair. An infestation of mice. A repair to a leaking waste pipe and hole in the living room wall. The Ombudsman has also considered the landlord’s record-keeping and complaint handling.
London & Quadrant Housing Trust (L&Q) (202346332)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The associated complaint.
Tower Hamlets Community Housing (202307854)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation. The related complaint.
A2Dominion Housing Group Limited (202232693)
The complaint is about the landlord’s handling of: The resident’s queries about service charges. The resident’s complaint.
Amplius Living (202226698)
The complaint is about: The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint.