Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Anchor Hanover Group (202004337)

The landlord’s response to the resident’s reports about the quality of works carried out to the bathroom and heating including the level of compensation . The landlord’s response to the resident’s reports in relation to increased energy costs whilst works were being carried out. The landlord’s complaint handling.

Anchor Hanover Group (202107252)

The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.

Believe Housing Limited (202102816)

The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The resident’s concerns about being advised to reinstate her garden and her request for the landlord to undertake the works to install a driveway. Since completing the complaints procedure, the resident has also complained about the landlord’s response to a report of antisocial behaviour.

Ocean Housing Limited (202017440)

The complaint is about: The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint.

Onward Homes Limited (202001989)

The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January 2020 until June 2021. The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from June 2021 onwards. The landlord’s issuing of a warning to the resident. The landlord’s handling of the resident’s health concerns. The landlord’s handling of the resident’s concerns about her neighbour’s tenancy.