Clarion Housing Association Limited (202305546)
The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Estuary Housing Association Limited (202304853)
The complaint is about the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould in the hallway cupboard. The Ombudsman will also investigate the landlord’s complaints handling.
Nottingham Community Housing Association Limited (202312775)
The complaint is about the landlord’s handling of the resident’s reports of damp in the property.
Southern Housing (202302554)
REPORT COMPLAINT 202302554 Southern Housing Group Limited 16 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southwark Council (202222451)
This complaint is about the landlord’s handling of the resident’s report of water coming up from the toilet and the bath. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sovereign Network Homes (202323139)
The complaint is about the landlord’s: Handling of repairs to the resident’s doorframes, doors, and floorboards. Complaint handling.
Stonewater Limited (202307788)
The complaint is about the landlord's handling of: Installation of a drop-down lockable parking bollard to the resident’s driveway. The resident’s associated complaint.
Amplius Living (202326029)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling.
Brighton and Hove City Council (202335014)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports of discrimination, including a failure to make reasonable adjustments. Concerns about communal cleaning. Associated complaint.
Citizen Housing (202230553)
The complaint is about the landlord’s handling of the resident’s reports of: No heating and hot water meaning he could not move in. Repairs needed to the outhouse window. Repairs needed to the kitchen. Building waste having been left at the property. The Ombudsman has also considered the landlord’s handling of the complaint.