Clarion Housing Association Limited (202212254)
The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Eastlight Community Homes Limited (202317683)
The complaint is about the landlord’s handling of: The resident’s request for a designated parking space. The resident’s complaint.
Futures Housing Group Limited (202212340)
The complaint is about: The resident’s concern regarding the requirement for him to pay for the call system through the service charge. The landlord’s handling of the resident’s request to stop paying for the call system after it broke following a fire.
Gateway Housing Association Limited (202311690)
The complaint is about the landlord’s handling of the resident’s reports of leaks and damp in his property and the subsequent offer of compensation. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202339926)
The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The resident’s son’s request to be added to the tenancy. The resident’s reports of anti-social behaviour by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202314459)
The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202218563)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202313577)
The complaint is about the landlord’s handling of the resident’s: request to be rehoused, and associated staff conduct; concerns regarding rent arrears; associated complaint.
London Borough of Croydon (202232244)
The complaint is about the landlord’s handling of the repair to: the external air vent/extractor fan; address the draughty window. The Ombudsman has considered the landlord’s complaint handling.
London Borough of Hackney (202314849)
The complaint is about the landlord’s handling of the resident’s reports of: Leaks in his property and the quality of work completed. Request to be transferred to alternative accommodation. The Housing Ombudsman has also investigated the landlord’s complaints handling.