Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Cross Keys Homes Limited (202413160)

The complaint is about: the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s decision to undertake tenancy enforcement action. The Ombudsman has also considered the handling of the resident’s complaint.

Eastbourne Borough Council (202330568)

The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property.

Haringey London Borough Council (202342751)

The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of ongoing issues with the lifts being out of service. The resident’s request to be rehoused. The resident’s complaint.

Home Group Limited (202230408)

  REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Housing Solutions (202301870)

  REPORT COMPLAINT 202301870 Housing Solutions 28 May 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Leeds City Council (202105687)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and the associated complaint.

London & Quadrant Housing Trust (202320940)

The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.