Southern Housing (202318381)
The complaint is about the landlord’s: Handling of the resident’s transfer request to an accessible property. Handling of the resident’s request for a bathroom upgrade. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing (202320180)
The complaint is about: The landlords handling of the residents reports of anti-social behaviour (ASB) from her next-door neighbour. The landlords contact restrictions imposed on the resident by the landlord.
Southern Housing (202305661)
The complaint is about the landlord’s: Response to the resident’s requests for service charge information. Handling of the resident’s request for repairs to an external water pump controller. Complaint handling.
Southwark Council (202309335)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak into the property and subsequent damp and mould. Associated formal complaint.
Southwark Council (202338332)
The complaint is about the landlord's handling of: Reports of leaks and the associated repairs. The complaint.
Sovereign Network Homes (Former Network Homes) (202327775)
The complaint is about the landlord’s handling of: Repairs to the external lighting on the estate. The resident’s associated complaint.
Sovereign Network Homes (Former Network Homes) (202344420)
The complaint is about the landlord’s response to the resident’s reports about cold and a request for insulation in her bedroom. The Ombudsman has also considered the landlord’s complaint handling.
Squared Housing (202307830)
The complaint is about the landlord’s handling of the resident’s: request to keep an assistance dog at her property; reports of a leak and damp and mould at her property; reports of repair issues in her property; associated complaint
Stonewater Limited (202339798)
The complaint is about the landlord’s response to the resident’s reports of a leak from the mechanical ventilation with heat recovery unit (MVHR) and associated damp and mould. The Ombudsman has also considered the landlord’s record keeping.
Sutton Housing Partnership (202223502)
The complaint is about the landlord’s: Handling of reports of leaks at the property. Handling of reports of damp and mould at the property. Response to reports of issues with internal doors, windows and kitchen. Complaint handling.