London Borough of Newham (202212786)
The complaint is about: The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202308931)
The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports of the communal hallway being in poor condition. The landlord’s failures contributing to the death of the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202301459)
The complaint is about the landlord’s handling of the resident’s reports of a repair to the roof, due to a leak.
Southern Housing (202221251)
The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports of damp and mould in the property. Complaint handling.
Wandsworth Council (202309321)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202229072)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered the landlord’s: Record keeping. Handling of the associated complaint.
A2Dominion Housing Group Limited (202304843)
The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. Concerns about her rent arrears. Allegation of theft. Kitchen and bathroom refurbishment. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202313599)
The complaint is about the landlord's handling of the resident’s reports about leaks.
A2Dominion South Limited (202300917)
The complaint is about the landlord’s handling of the resident’s: Concerns over money missing from a sinking fund. Complaint.
Arun District Council (202125542)
The complaints is about: The landlords response to the resident's request for a transfer to another property. The landlords handling of the resident's reports of asbestos. The landlord continually requesting vulnerability and disability information from the resident. The landlords response to the residents request for a single point of person contact arrangement. The landlord not advising the resident of a contractor attending. The landlords handling of the resident's reports of a member of staff attending their property unannounced. The landlords handling of the resident's report of ASB from the neighbour. The landlords refusal to escalate the resident's complaint about a member of staff being too involved in her case. The landlords handling of the resident's reports of a neighbour installing a bench outside their property.