Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the process of moving the resident to a new property. The Ombudsman has also considered the landlord’s consideration of the resident’s disability, health and wellbeing.
The complaint is about the landlord’s: Response to the resident’s concern’s over the accuracy and transparency of service charge billing. Response to the resident’s request for her rent increase letter regarding the 2022/23 period. Handling of the resident’s complaint. Response to the resident’s concerns that it had overcharged her in regard to her 2019/2020 service charges and the subsequent effect this had on her following years’ service charges.
REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s response to the resident’s reports of: Excessive noise and anti-social behaviour from a neighbour. Drainage problems at the rear of the property. A tree in a neighbouring garden that overhangs the resident’s property.
The complaint is about the landlord’s handling of bathroom repairs.
The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.
The complaint is about: The landlord’s handling of reports of anti-social behaviour and noise nuisance. Complaint handling.
The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a management transfer.
The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.
REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […]