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Normal services will resume on Tuesday 7 April.

Thank you for your patience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Havering Council (202213065)

The complaint is about the redress offered by the landlord following its handling of: Repairs and pest control. The complaint handling.

Jigsaw Homes Group Limited (202218579)

The complaint is about the landlord’s: Handling of the resident’s reports about antisocial behaviour (ASB). Handling of the resident’s reports about its officers’ conduct and behaviour. Implementation of its unreasonable behaviour policy. The Ombudsman has also considered the landlord’s complaint handling.

Lambeth Council (202103898)

The complaint is about the landlord’s handling of: repairs to windows, roof and back door. reports of damp and mould in the property. The Ombudsman will also consider the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202200638)

The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping.