One Housing Group Limited (202201421)
The resident’s complaint is about the landlord’s response to: a leak to the building roof; the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202202007)
The complaint is about the landlord’s handling of the resident’s requests: For it to replace the windows in her property. To use female operatives when doing works at her property. For help in maintaining the communal garden. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202208366)
The complaint is about the landlord’s response to the resident’s queries about his service charges. This Service has also investigated the landlord’s complaint handling.
Places for People Group Limited (202127097)
The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.
Platform Housing Group Limited (202128262)
The complaint is about: The landlord’s response to the resident’s reports of: Antisocial behaviour (ASB); Outstanding repairs; Boiler repairs. The landlord’s handling of the resident’s: Management move; Complaint.
Southern Housing Group Limited (202203359)
The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the resident on moving in. The resident’s complaint.
Sovereign Housing Association Limited (202218565)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent damage to the resident’s belongings. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202102462)
The complaint is about: The landlord’s response to the resident’s report about her roof. The landlord’s complaint handling.
Tower Hamlets Homes (202217515)
The complaint is about the landlord’s handling of repairs to internal air vents at the resident’s property which resulted in condensation in the property.
A2Dominion Housing Group Limited (202202594)
REPORT COMPLAINT 202202594 A2Dominion Housing Group Limited 19 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]