Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Broadland Housing Association Limited (202125350)

The complaint is about the landlord’s: Handling of a report of antisocial behaviour (ASB) made against the resident. Retention and disclosure of an unsent letter about the report of antisocial behaviour. Use of its unreasonable complaints policy. Response to a request to change staff members dealing with the management of the resident’s tenancy. Handling of the loft ventilation system. This service has also considered the landlord’s handling of the associated complaint.

Citizen Housing (202115328)

The complaint is about the landlord’s handling of the resident’s: Request to reconnect his electricity supply. Request for permission to do works at his property. Complaint.

Clarion Housing Association Limited (202016220)

The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the resident’s complaint.

Clarion Housing Association Limited (202120307)

The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be re-laid; and the associated complaint.

Clarion Housing Association Limited (202214536)

The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the resident for damage and costs incurred following the leak.

Dudley Metropolitan Borough Council (202205365)

The complaint is about the landlord's handling of anti-social behaviour by a neighbour, which includes: threatening and physically abusive behaviour towards her and her family; sending handwritten notes; noise nuisance (loud music) at night; and the misuse of the communal area. The resident has also complained about the landlord’s handling of: the associated complaints; and the housing transfer application.

ForHousing Limited (202121688)

The complaint is about: the landlord’s handling of repairs required to address the heating issues in the resident’s property, in particular, the installation of radiators to his kitchen and living room. the landlord’s response to the resident’s concerns about the safety and security of his property including fencing, installation of lighting and provision of CCTV. the landlord’s handling of the resident’s request to be re-housed. the landlord’s handling of the complaint.

Gateshead Metropolitan Borough Council (202217072)

The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping.

Great Yarmouth Borough Council (202006889)

REPORT COMPLAINT 202006889 Great Yarmouth Borough Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Guinness Housing Association Limited (202205434)

The complaint was about the landlord’s response to: The resident’s reports of damp and mould. The resident’s reports of antisocial behaviour (ASB). The resident’s reports of fly tipping. The resident’s concerns about the communal grounds maintenance and communal cleaning. The resident’s request to move. The Ombudsman will also consider the landlord’s complaint handling.