We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint concerns the landlord’s: Handling of repairs. Decision to charge the resident for communal wi-fi. Handling of the resident’s concerns about the concierge service. Handling of reports of a vandalised car in the communal car park. Complaints handling. This report has also considered the landlord’s record keeping.
This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint.
The complaint is about the landlord's handling of: The kitchen replacement works. The resident’s reports of damaged flooring. The resident’s request for a kitchen extension. The associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s handling of counter-allegations of ASB against the resident made by the neighbour.
The complaint is about the landlord’s handling of the resident’s concerns about the service management charge. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is regarding the landlord’s; Handling of the resident’s request for an LGBTQ+ staff member as a point of contact. Response to the resident’s reports of noise disturbance. Response to the resident’s request for a management transfer. Handling of the resident’s reports that they were verbally abused. Handling of the resident’s reports of a rat infestation and issues with their windows.
The complaint is regarding the landlord’s: Handling of repair issues, including reports of mould in his kitchen and broken kitchen units. Reponses to the resident’s wife when she made contact on his behalf. The Ombudsman has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the residents rent account. The Ombudsman has decided to investigate the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: reports of anti-social behaviour (ASB). queries about the back garden boundary. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her living room. The landlord’s handling of the resident’s request that she be moved to temporary accommodation while the damp issues were resolved. The landlord’s response to the resident’s request for a permanent transfer on medical grounds. The landlord’s complaint handling.