London Borough of Hackney (202211339)
The complaint is about: The landlord’s handling of the resident’s reports of a flood, and damage to a communal pipe affecting her property. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202208362)
The complaint is about the landlord’s handling of: Defect repairs to the resident’s property. A service charge refund. The resident’s formal complaint.
Orwell Housing Association Limited (202112944)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint.
Peabody Trust (201907372)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202205160)
The complaint is about the landlord’s handling of: The resident’s concerns about gas servicing and the management of appointments. The associated complaints.
Peabody Trust (202224605)
The complaint is about: The landlord’s handling of the resident’s reports of rodents in the property. The landlord’s complaints handling.
Platform Housing Group Limited (202203707)
The complaint is about the landlord’s handling of the resident’s: Request for reimbursement of her service charge. Concerns regarding gas safety at the property. Snagging reports.
Reading Borough Council (202215361)
The complaint is about information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also considered the landlord’s knowledge and information management. The Ombudsman has also considered the landlord’s complaint handling.
Royal Borough of Kensington and Chelsea (202212956)
The complaint is about: The landlord’s handling of antisocial behaviour (ASB). The landlord’s handling of a managed move. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202013457)
REPORT COMPLAINT 202013457 Southern Housing Group Limited 22 December 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]