Southern Housing (202305692)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also considered the landlord’s record keeping and information management.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing (202345478)
The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system.
Southwark Council (202227200)
The complaint is about the landlord’s handling of repairs needed to the communal drains.
Southway Housing Trust (Manchester) Limited (202306857)
The resident’s complaint is about the landlord’s response to her requests for repairs to her front gate and fencing. The resident also complained about the landlord’s handling of her requests for repairs to the WC, hallway, kitchen and a security light.
Sovereign Network Homes (Former Network Homes) (202320827)
The complaint is about the landlord’s handling of the resident’s reports of cold air entering his property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
Stonewater Limited (202234548)
The complaint is about the landlord’s handling of reports of noise and antisocial behaviour (ASB).
Stonewater Limited (202301180)
The complaint is about: The landlord's handling of reports that contractors had not done communal cleaning. The landlord's handling of communal repairs. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Thanet District Council (202400557)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Vivid Housing Limited (202402563)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the roof allowing entry for pests. Reports of repairs to the driveway. Fire safety concerns. Associated complaint.
Wandle Housing Association Limited (202311610)
The complaint is about the landlord's handling of: Repairs to the door entry system during and after a power cut. Concerns about fire safety and whether the landlord provided a service in return for the fire safety service charge.