Notting Hill Genesis (202201185)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Orbit Group Limited (202201795)
The complaint is about the landlord’s administration of the resident’s rent account.
Origin Housing Limited (202211585)
The complaint is about the landlord’s handling of: The resident’s telephone calls which were disconnected. The associated complaint.
Richmond Housing Partnership Limited (202216893)
The complaint is about the landlord’s handling of:
Jigsaw Homes Group Limited (202203265)
The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a two-bedroom property.
London & Quadrant Housing Trust (L&Q) (202116921)
The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The landlord’s response to the resident’s reports about repairs to the kitchen at the property; The landlord’s response to the resident’s reports about the external back door at the property; The landlord’s complaint handling.
Wakefield And District Housing Limited (202122494)
The complaint is about: The landlord’s handling and response to the resident’s request to remove redundant piping, boxing in, and a false wall in the living room. The landlord’s handling of boxing in of a live gas pipe. The landlord’s complaint handling has also been investigated.
Birmingham City Council (202115796)
The complaint is about the landlord’s handling of the resident’s reports that their boiler and heating were not working properly. The investigation has also considered the landlord’s handling of the resident’s complaints.
Clarion Housing Association Limited (202116797)
The complaint is about the landlord’s: Handling of the resident’s reports of a neighbour building a garden structure. Handling of their reports of anti social behaviour (ASB) and noise nuisance. Handling of the resident’s complaint. Communication with the resident.
Haringey London Borough Council (202123855)
The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability of the temporary accommodation offered by the landlord. The landlord’s response to the resident’s request for reimbursement for damage to her personal belongings as a result of the burst pipe. The Ombudsman has also considered the landlord’s complaint handling and recording keeping as part of the assessment.