Lambeth Council (202202730)
The complaint is about: The landlord’s handling of the resident’s concerns that their telephone number had been blocked from contacting the landlord’s concierge services; The landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202120968)
The complaint is about the landlord’s handling of: The resident’s rehousing request. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202122722)
The complaint is about the landlord’s: Response to the resident’s concerns about information it shared with a third party. Response to the resident’s request for reasonable adjustments. Complaints handling.
Notting Hill Genesis (NHG) (202215893)
The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment.
Peabody Trust (201900088)
The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the ball cage. The landlord’s handling of the resident's reports of noise from a neighbour. The landlord’s handling of the resident’s reports of anti-social behaviour from a neighbour. The landlord’s complaint handling.
Sanctuary Housing Association (202207418)
The complaint is about the landlord’s handling of a disturbance from a dripping noise in the bedroom at the resident’s home.
South Tyneside Council (202210397)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Leicester City Council (202108372)
This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer.
London Borough of Hillingdon (202222294)
The complaint is about the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation.
Metropolitan Thames Valley Housing (MTV) (202213920)
The complaint is about the landlord’s handling of: Faults with the resident’s toilets and her concerns about increased water usage and expense. The associated complaint.