Camden Council (202304831)
The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water system. Reports of repairs to the kitchen window. The complaint and the level of compensation offered.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202303768)
The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling.
Leeds City Council (202233265)
The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.
London & Quadrant Housing Trust (L&Q) (202231684)
The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. The suitability of the temporary accommodation provided. The neighbour breaking into the property and theft of mail. Damage caused to possessions while transported by the landlord’s removals contractor. A mice infestation. Dusty radiators. Concerns about the family’s health and wellbeing. The complaint, and compensation offered.
London Borough of Barnet (202211443)
The resident’s complaint is about how the landlord has handled the following: Request to be rehoused. Reports of discrimination by the landlord. Reports of anti-social behaviour, specifically sexual harassment Reports of damp and mould in the property.
London Borough of Hounslow (202220155)
The resident’s complaint is about: The handling of the resident’s request to be transferred to suitable alternative accommodation. The landlord’s handling of requests for repairs following flooding from a neighbouring property. The landlord’s handling of the removal of asbestos from the resident’s property. The landlord’s handling of the resident’s complaint.
Longhurst Group Limited (202230008)
The complaint is about the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and mould. The Ombudsman has decided to investigate the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202222895)
The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. The landlord’s handling of requests for repairs to a fence and streetlight on the resident’s estate. The landlord’s handling of the resident’s complaint. The Ombudsman has also investigated the landlord’s record keeping.
Ongo Homes Limited (202229742)
The complaint is about the landlord’s handling of: The length of time it took the landlord to carry out boiler repairs. The landlord's response to the installation of a replacement boiler. The landlord's response to a request for compensation.
WATMOS Community Homes (202121649)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the bathroom and follow‑on works Handling of the resident’s concerns about the window replacement and window repairs. Response to the resident’s reports of repair to the bath overflow and mixer taps. Response to the resident’s requests for minutes of a phone conversation from 13 December 2022. Response to the resident’s reports of asbestos in the property. Handling of the associated complaint.