We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the property. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s requests to be rehoused.
The complaint is about: The landlord’s handling of and communication about various repairs. Concerns relating to the conduct of staff.
The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of leaks, damp and mould.
The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information about her rent and service charges. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage caused, and the compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman has also investigated the landlord’s complaint handling.