Southern Housing (202333548)
The resident’s complaint is about the landlord’s response to her concerns about the condition of her property at the start of her tenancy.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southwark Council (202405416)
The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, damp and mould at the property. the complaint.
Southway Housing Trust (Manchester) Limited (202125549)
The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbour. Concerns about the conduct of the resident’s son. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202233938)
The complaint is about: The landlord’s handling of the resident’s reports of damaged flooring following a leak. The landlord’s handling of the resident’s request for information about the increase in the rent and service charges. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202300585)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint.
The Guinness Partnership Limited (202303154)
The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors attending the property on 7 October 2022 and not completing repair works. Discrimination towards himself. Repairs to plastering within the property. The Ombudsman has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202322181)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
Town and Country Housing (202314271)
The complaint is about the resident’s concerns regarding the landlord’s handling of: The resident’s reports of a defective balcony door. The resident’s reports of damp. A subject access request made by the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Waltham Forest Council (202410515)
The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks in the property. The Ombudsman has also considered the landlord’s complaint handling.
Westminster City Council (202311501)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks in the kitchen. Associated formal complaint.