Watford Community Housing Trust (202530619)
The landlord accepted that it did not log the resident’s initial complaint. This was a failure in its complaint handling, which the landlord did not acknowledge during the complaint process.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Wealden District Council (202413166)
Decision Case ID 202413166 Decision type Investigation Landlord Wealden District Council Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 26 March 2026 Background The resident pays a variable service […]
A2Dominion Housing Group Limited (202401106)
Decision Case ID 202401106 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident reported bathroom repairs to the landlord on […]
Clarion Housing Association Limited (202315824)
Decision Case ID 202315824 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives in a ground-floor flat in a communal […]
Home Group Limited (202331085)
Decision Case ID 202331085 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 March 2026 Background The resident lives at the property which is a 4-bedroom […]
LiveWest Homes Limited (202310765)
Decision Case ID 202310765 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 25 March 2026 Background Following water ingress in the bedroom, the resident’s daughter submitted an insurance […]
London Borough of Hammersmith and Fulham (202347459)
Decision Case ID 202347459 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 March 2026 Background The resident has […]
London Borough of Islington (202518457)
Decision Case ID 202518457 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 25 March 2026 Background The resident said issues with access […]
Manchester City Council (202526310)
Decision Case ID 202526310 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Date 25 March 2026 Background The resident reported several leaks to the […]
Notting Hill Genesis (202331347)
Decision Case ID 202331347 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 25 March 2026 Background The property is a 2-bedroom second-floor flat that the resident has occupied […]