London Borough of Lambeth (202416134)
The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Paragon Asra Housing Limited (202311128)
This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns.
Places for People Group Limited (202228963)
The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.
Southern Housing (202311890)
The complaint is about the landlord’s: response to the resident’s reports of various repair issues at the property, including: windows; intercom; rear door; response to the resident’s concerns about parking; complaints handling.
Sovereign Network Homes (Former Network Homes) (202315037)
The complaint is about the landlord's handling of: The resident’s request for data covered by General Data Protection Regulation. The resident’s reports of several repairs required and its subsequent offer of compensation.
Sovereign Network Homes (Former Network Homes) (202340689)
The complaint is about the landlord’s handling of the resident’s reports of wet room repairs.
Stonewater Limited (202220809)
The complaint is about the landlord’s handling of: Repairs to the kitchen cupboard door and the balcony door. Request for a bathroom refurbishment.
Broadland Housing Association Limited (202327183)
The complaint is about the landlord’s handling of the resident’s: Request for a replacement kitchen. Complaint.
Abri Group Limited (202317413)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for a bathroom sink. Reports of damp and mould.
Acis Group Limited (202226890)
The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint.