We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower and shower cubicle. A faulty ventilation system that caused damage to carpets, walls, curtains and soft furnishings. A request to provide authority to NHBC to investigate the resident’s case. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of disrepair in the property. A replacement kitchen. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s: handling of reports of damp and mould. response to the resident’s request to be rehoused. complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by his neighbours. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is around: The condition of the property when the resident moved in. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent damp and mould. The complaint.
The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about: Anti-social behaviour including reported noise nuisance and drug-related activity. Heating. Plumbing. Rubbish and bin chutes. Risk and safety to residents and housing officer contact details. The associated complaint including a requested reasonable adjustment.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns regarding parking. Handling of the resident’s requests that her kitchen and bathroom be replaced. Response to the resident’s request for re-housing. Response to the resident’s reports of a mouse infestation. Response to the resident’s concerns regarding staff conduct. Response to the resident’s request to move the electricity meter. Complaint handling.
The complaint is about the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also considered the landlord’s complaint handling.