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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Camden Council (202339236)

  REPORT COMPLAINT 202339236 Camden Council 31 January 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Camden Council (202401811)

The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.

Clarion Housing Association Limited (202320638)

The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated damp and mould in the property. asbestos in the ceilings. repairs to the heating and hot water in the property. a pest infestation. antisocial behaviour concerning a neighbour. a temporary move while repairs were completed. the resident’s complaint.

Clarion Housing Association Limited (202401269)

The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The Ombudsman has also considered the landlord’s handling of the complaint.