Hammersmith and Fulham Council (202305491)
The complaint is about: The landlord’s administration of the resident’s rent account and the build-up of rent arrears.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Lambeth Council (202123105)
The complaint is about the landlord’s response to the resident’s: Reports of a repair to the property roof leading to damp. Reports of repairs to the windows. Related complaint.
Leeds City Council (202215437)
The complaint is about: The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling of the resident’s decant. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202223275)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
Notting Hill Genesis (NHG) (202302192)
The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the resident’s front door. Formal complaint.
Notting Hill Genesis (NHG) (202307053)
The complaint is about the landlord’s response to: A request for revised service charges. Reports of subsidence of the boundary wall. Reports of mould in the property. The associated complaint.
Nottingham Community Housing Association Limited (202221893)
The complaint is about the landlord’s response to the resident’s reports of a leak.
Paragon Asra Housing Limited (202312109)
The complaint is about the landlord’s handling of the resident’s: Reports about his water supply. Formal complaint.
Sanctuary Housing Association (202218569)
This complaint is about the landlord’s handling of: The resident’s concerns about her boiler. The associated complaint.
Sanctuary Housing Association (202230980)
The complaint is about: The resident’s reports of issues with: The windows and front door. The storage heaters. The bathroom. The landlord’s handling of the associated complaint.